{"id":7152,"date":"2022-10-17T01:59:21","date_gmt":"2022-10-17T05:59:21","guid":{"rendered":"https:\/\/westretch.ca\/?page_id=7152"},"modified":"2025-09-25T12:00:57","modified_gmt":"2025-09-25T16:00:57","slug":"faqs","status":"publish","type":"page","link":"https:\/\/westretch.ca\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_stops=&#8221;rgba(38,50,56,0.12) 0%|rgba(38,50,56,0.24) 100%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_image=&#8221;https:\/\/westretch.ca\/wp-content\/uploads\/2023\/05\/WeStretch-Imagery-22-compressed-scaled.webp&#8221; min_height_tablet=&#8221;45vh&#8221; min_height_last_edited=&#8221;off|desktop&#8221; height=&#8221;55vh&#8221; height_tablet=&#8221;45vh&#8221; height_phone=&#8221;40vh&#8221; height_last_edited=&#8221;on|tablet&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;150px||48px||false|false&#8221; custom_padding_tablet=&#8221;150px||48px||false|false&#8221; custom_padding_phone=&#8221;80px||0px||false|false&#8221; custom_css_main_element=&#8221;display: flex;||justify-content: center;||align-items: center;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;Corner Radius&#8221; module_class=&#8221;left-top-border-container&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; positioning=&#8221;absolute&#8221; vertical_offset=&#8221;100px&#8221; z_index=&#8221;10&#8243; vertical_offset_tablet=&#8221;95px&#8221; vertical_offset_phone=&#8221;70px&#8221; vertical_offset_last_edited=&#8221;on|phone&#8221; width=&#8221;100%&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|tablet&#8221; max_width=&#8221;100%&#8221; height_tablet=&#8221;&#8221; height_phone=&#8221;&#8221; height_last_edited=&#8221;on|phone&#8221; custom_margin=&#8221;0px||-64px||false|false&#8221; custom_margin_tablet=&#8221;0px||||false|false&#8221; custom_margin_phone=&#8221;0px||0px||true|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/westretch.ca\/wp-content\/uploads\/2022\/10\/Vector-1-1.png&#8221; title_text=&#8221;Vector 1 (1)&#8221; show_bottom_space=&#8221;off&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;49px&#8221; width_tablet=&#8221;49px&#8221; width_phone=&#8221;&#8221; width_last_edited=&#8221;on|phone&#8221; max_width_tablet=&#8221;&#8221; max_width_phone=&#8221;100px&#8221; max_width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;left&#8221; height_tablet=&#8221;50px&#8221; height_phone=&#8221;70px&#8221; height_last_edited=&#8221;on|phone&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;2px||||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; header_text_color=&#8221;#FFFFFF&#8221; custom_margin=&#8221;||||false|false&#8221; custom_margin_tablet=&#8221;0px||0px||false|false&#8221; custom_margin_phone=&#8221;0px||||false|false&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; header_text_shadow_style=&#8221;preset2&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 style=\"text-align: center;\"><strong>Frequently Asked Questions<\/strong><\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;6px||6px||true|&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;800px&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;20px&#8221; max_width=&#8221;800px&#8221; module_alignment=&#8221;center&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\">From tips to troubleshooting, our FAQs provide resources and support for your stretching, health and fitness goals.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.18.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;8px||80px||false|false&#8221; custom_padding_tablet=&#8221;80px||80px||true|false&#8221; custom_padding_phone=&#8221;20px||20px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.18.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;27px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.18.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_tabs active_tab_background_color=&#8221;#263238&#8243; inactive_tab_background_color=&#8221;#f0f0f0&#8243; active_tab_text_color=&#8221;#FFFFFF&#8221; module_class=&#8221;faq-tabs&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; tab_text_color=&#8221;#263238&#8243; tab_font=&#8221;|700|||||||&#8221; tab_font_size=&#8221;15px&#8221; custom_margin=&#8221;0px|0px|0px|0px|true|true&#8221; custom_padding=&#8221;0px|0px|0px|0px|true|true&#8221; hover_enabled=&#8221;0&#8243; custom_css_tabs_controls=&#8221;font-family: Proxima-Nova, sans-serif;||text-transform: uppercase;||display: flex;||justify-content: center;||background: transparent;||gap: 20px;&#8221; custom_css_tab=&#8221;border-radius: 0 15px 0 15px;||padding: 10px 3px;&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221; custom_css_tabs_controls_last_edited=&#8221;on|phone&#8221; custom_css_tabs_controls_tablet=&#8221;font-family: Proxima-Nova, sans-serif;||text-transform: uppercase;||display: grid;||grid-template-columns: 1fr 1fr 1fr;||justify-content: center;||background: transparent;||gap: 20px;||&#8221; custom_css_tabs_controls_phone=&#8221;font-family: Proxima-Nova, sans-serif;||text-transform: uppercase;||display: grid;||grid-template-columns: 1fr 1fr;||justify-content: center;||background: transparent;||gap: 20px;&#8221; custom_css_tab_last_edited=&#8221;on|phone&#8221; custom_css_tab_tablet=&#8221;border-radius: 0 15px 0 15px;||height: auto;||line-height: 1.2em;||padding: 10px 5px;&#8221; custom_css_tab_phone=&#8221;border-radius: 0 15px 0 15px;||min-height: 70px;||line-height: 1.2em;||padding: 10px 5px;||display: flex;||align-items: center;&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_tab title=&#8221;App Functionality&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span>App Functionality<\/span><\/h2>\n<p style=\"text-align: center;\"><span>[et_pb_section global_module=\"7857\"][\/et_pb_section]<\/span><\/p>\n<p>[\/et_pb_tab][et_pb_tab title=&#8221;Technical Issues&#8221; _builder_version=&#8221;4.18.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Technical Issues<\/h2>\n<p style=\"text-align: center;\"><span>[et_pb_section global_module=\"7880\"][\/et_pb_section]<\/span><\/p>\n<p>[\/et_pb_tab][et_pb_tab title=&#8221;Payment &#038; Subscriptions&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2 style=\"text-align: center;\" id=\"paysub\">Payment &amp; Subscriptions<\/h2>\n<p style=\"text-align: center;\"><span>[et_pb_section global_module=\"7891\"][\/et_pb_section]<\/span><\/p>\n<p>[\/et_pb_tab][et_pb_tab title=&#8221;Tips And Tricks&#8221; _builder_version=&#8221;4.18.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Tips &amp; Tricks<\/h2>\n<p style=\"text-align: center;\"><span>[et_pb_section global_module=\"7871\"][\/et_pb_section]<\/span><\/p>\n<p>[\/et_pb_tab][et_pb_tab title=&#8221;General&#8221; _builder_version=&#8221;4.18.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: center;\">General<\/h2>\n<p style=\"text-align: center;\"><span>[et_pb_section global_module=\"7894\"][\/et_pb_section]<\/span><\/p>\n<p>[\/et_pb_tab][\/et_pb_tabs][et_pb_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div><!-- [et_pb_line_break_holder] -->  <script src=\"https:\/\/js.chargebee.com\/v2\/chargebee.js\"><\/script>\r\n<script src=\"https:\/\/storage.googleapis.com\/westretch-api\/chargebee-widgets\/chargebee-widgets-live-black.js?4\" ><\/script>\r\n<link rel=\"stylesheet\" href=\"https:\/\/storage.googleapis.com\/westretch-api\/chargebee-widgets\/styles-live-black.css?4\">\r\n\r\n<script>\r\n  \/\/ window.onload = function() {\r\n  \/\/\r\n  \/\/ };\r\n  getAllTagMatches(\/^tm-chargebee\/i).forEach(function(el) {\r\n    el.addEventListener('success', onSuccess);\r\n  });\r\n\r\n  function onSuccess(event) {\r\n    var redirectUrl = event.detail || null;\r\n    if (null !== redirectUrl)\r\n      location.href = redirectUrl;\r\n    else\r\n      alert('Congratulations! You are subscribed!');\r\n  }\r\n\r\n  function getAllTagMatches(regEx) {\r\n    return Array.prototype.slice.call(document.querySelectorAll('*')).filter(function (el) {\r\n      return el.tagName.match(regEx);\r\n    });\r\n  }\r\n<\/script>\r\n<!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] -->[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked QuestionsFrom tips to troubleshooting, our FAQs provide resources and support for your stretching, health and fitness goals.App Functionality <div class=\"et_pb_section et_pb_section_1 et_section_regular\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_pb_row_0\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_0  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_accordion et_pb_accordion_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0  et_pb_toggle_open\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">Your Title Goes Here<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_1  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">What are the points for?<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>There are two main types of points you can earn: personal and friend points.<\/p>\n<p><strong>Personal points include:<\/strong><\/p>\n<p><strong>Stretch time.<\/strong> You earn 1 point for every minute you stretch.<\/p>\n<p><strong>Consecutive days.<\/strong> You earn 1 point for every consecutive day you stretch.<\/p>\n<p><strong>Consecutive weeks.<\/strong> You earn a bonus 100 points for every 7 days you stretch in a row.<\/p>\n<p><strong>Active challenges.<\/strong> You earn 1 point per day for each unique person you are in a challenge with.<\/p>\n<p><strong>Friend points.<\/strong> You earn friend points when you are in an active challenge. Regardless of the challenge workout time, you will earn 1 point for each minute your challenger stretched. For example, if your active challenge is for 15 minutes daily, but your friend only stretched 10 minutes, you will earn 10 points. Likewise, if they stretch for 30 minutes, you will earn 30 friend points.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_2  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">What&#039;s a Missed Day Token?<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>The Missed Day Token allows users to buy back a missed day and continue their consecutive day count. A user is eligible to purchase a Missed Day Token if they had a consecutive day count of 7 days or higher, missed the next day in their count and opened WeStretch the day after to do a routine. Users will be prompted to buy back their consecutive days before they start their routine and after they complete their routine.<\/p>\n<p>The Missed Day Token can also be purchased in the App settings. If a user purchases a Missed Day Token, their consecutive day count will continue but will exclude the day they missed stretching. For example, if a user had a consecutive day count of 34, missed day 35, but opened the app on day 36, they will be prompted to purchase a Missed Day Token. If the user purchases the token, their consecutive day count will continue on day 36 at a consecutive day count of 35. If the user chooses not to purchase the token, their consecutive day count will be reset to 1.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_3  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">Help! I lost my stretching streak<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>Life happens. If you wake up and realize you missed stretching yesterday, Ada will offer a chance to buy back your streak. It's available the moment you have 7+ consecutive days, but ONLY available for the day after you missed. I.e. If you're at 27 days in a row and the next you day wake up but forget to stretch, the app will reset your streak back to 1. If you get the Missed Day Token, your tally will continue as if yesterday didn't exist, as long as you remember to stretch today (Meaning you will be at day 28, NOT day 29).<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_4  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">How to use WeStretch PRO<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>Upgrading to PRO gives registered users access to all PRO features including dashboard, leaderboard, challenge and reward system, all 9 routines, 360+ poses and over 6,000 stretches. An annual membership costs $49.99; Quarterly is $17.99 and a monthly membership costs $8.49. Users pay the fixed price for their country.<\/p>\n<p>The subscription renews automatically if not cancelled within the last 24 hours before the end of the current subscription period. Your App Store or Google Play account will be charged for each new term within 24 hours prior to the expiration of the current subscription. The current term of in-app subscriptions cannot be canceled. You can disable the automatic renewal via your App Store or Google Play account settings at any time.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_5  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">I want Ada to move slower since I can&#039;t keep up<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>If you want Ada to move slower you just need to start a routine as usual, open the workout settings slide menu in the bottom left and click the \"Speed\" icon (the last one in the menu). The instructions Ada shows will be slower by 1x, after next clicking the \"Speed\" button the instructions will be slower by 2x and 3x, respectively.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_6  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">What does the body part filtering feature do?<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>This feature allows you to choose specific joints to focus on or joints to exclude during your routine. A red checkmark means the joint will be included in the routine. Joints marked with a grey \"x\" will exclude the joint from the routine. If you're experiencing pain or have an injury in your legs, simply turn off the filter for the lower body.<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>Technical Issues <div class=\"et_pb_section et_pb_section_3 et_section_regular\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_pb_row_1\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_1  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_accordion et_pb_accordion_1\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_7  et_pb_toggle_open\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">Your Title Goes Here<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_8  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">The WeStretch app isn&#039;t downloading<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>If the WeStretch app isn't downloading onto your device there are two common reasons.<\/p>\n<p>1. WeStretch works best on operating systems 4.4+ for Android and 11.0+ for iOS. Make sure your device is set up to date and capable of running WeStretch.<\/p>\n<p>2. There is not enough available storage on your device. Try deleting old apps, photos, podcasts or videos to clear up some additional space.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_9  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">I lost access to sign in with your Google account<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>If you signed into WeStretch with Google, then tried to sign in with the email linked to your account and lost access to the account, follow these steps to get back to stretching in no time.<\/p>\n<p>1. Hit the \"forgot password\" button on the login screen.<\/p>\n<p>2. Enter the email address that is connected to your Google account.<\/p>\n<p>3. Open your mailbox for that email address and click on the \"lost your password\" email.<\/p>\n<p>4. Copy the verification code from that email, return to the app and input the code in the spot asking for the verification code. Tap \"submit\" button.<\/p>\n<p>5. Create a new password, confirm the password and hit the \"reset\" button. You should be able to access the app now. If not, please reach out to <a href=\"mailto:team@westretch.ca\" target=\"_blank\" rel=\"noopener\">team@westretch.ca<\/a> for further assistance.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_10  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">I lost access to sign in with your Facebook account<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>If you signed into WeStretch with a Facebook account linked to your email and lost access to the account, follow these steps to get back to stretching in no time.<\/p>\n<p>1. Hit the \"forgot password\" button on the login screen.<\/p>\n<p>2. Enter the email address that is connected to your Facebook account.<\/p>\n<p>3. Open your mailbox for that email address and click on the \"lost your password\" email.<\/p>\n<p>4. Copy the verification code from that email, return to the app and input the code in the spot asking for the verification code. Tap \"submit\" button.<\/p>\n<p>5. Create a new password, confirm the password and hit the \"reset\" button. You should be able to access the app now. If not, please reach out to <a href=\"mailto:team@westretch.ca\" target=\"_blank\" rel=\"noopener\">team@westretch.ca<\/a> for further assistance.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_11  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">I can&#039;t hear any sound on the app<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>Open the WeStretch app and click on the gear icon in the bottom right. Click on \"help\" and then \"no sound\". In there you will find some troubleshooting tips to fix any sound issues.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_12  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">The app crashed, now what?<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>The first course of action is to delete the app and reinstall. Don't worry, all of your information remains the same and you won't lose anything. If that doesn't work, please reach out to us at <a href=\"mailto:team@westretch.ca\" target=\"_blank\" rel=\"noopener\">team@westretch.ca<\/a>.<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>Payment &amp; Subscriptions <div class=\"et_pb_section et_pb_section_5 et_section_regular\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_pb_row_2\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_2  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_accordion et_pb_accordion_2\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_13  et_pb_toggle_open\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">Your Title Goes Here<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_14  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">How can I cancel my WeStretch subscription?<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>We're sorry to see you go! If you're using an iOS, do the following: click on the Settings menu &gt; click on your name at the top &gt; click on subscriptions. Under \"active\" you should see We Stretch. Click on that and hit \"cancel subscription\".<\/p>\n<p>On an Android, click on the App Store &gt; name at top right &gt; click on \"Payment &amp; subscriptions\" and pick the WeStretch subscription and hit cancel.<\/p>\n<p>If you purchased a subscription through www.westretch.ca, you can log in directly on the website, go to profile and see your active subscriptions there.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_15  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">How do I activate my free 7 day trial?<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>It's really simple! When you sign up, you will be asked to pick a subscription method (monthly, quarterly or annually). You won't be charged at that point, but your 7 day free trial will be activated. You have 7 days to try the WeStretch app for free. After that, your account will be charged based on the subscription method you chose.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_16  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">I&#039;ve purchased a subscription but don&#039;t have access to all the routines<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>Close down the WeStretch app. For iPhones X and later and most androids, simply drag up from the bottom of the screen and swipe the app up to close it. Now that it's closed, reopen the app. You should now have access to all PRO features. Still having issues? Make sure the purchase went through by going to your active subscriptions.<\/p>\n<p>If you're using an iOS, do the following: click on the Settings menu &gt; click on your name at the top &gt; click on subscriptions. Under \"active\" you should see WeStretch. Click on that and hit \"cancel subscription\".<\/p>\n<p>On an Android, click on the App Store &gt; name at top right &gt; click on \"Payment &amp; subscriptions\" If you're still having issues with not receiving all your PRO benefits, email us at <a href=\"mailto:team@westretch.ca\" target=\"_blank\" rel=\"noopener\">team@westretch.ca<\/a>. In the email make sure to mention: (a) the email used for your WeStretch account, (b) the receipt for the purchase from the app store which should be emailed to you after the purchase, (c) the time you made this purchase, (d) your device model.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_17  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">How can I confirm my WeStretch account details?<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><div class=\"x_elementToProof\">To check your account details, please login to the app directly and click on your profile picture in the top right. Click on the edit pencil in the top right and this will display your profile details, including the email address connected to your WeStretch account. An alternative would be to login to the app via our\u00a0<a id=\"LPlnk594669\" title=\"https:\/\/app.westretch.ca\/app\/\" href=\"https:\/\/app.westretch.ca\/app\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\" data-loopstyle=\"link\" data-safelink=\"true\" data-linkindex=\"0\"><b>web browser<\/b><\/a>\u00a0and login here, following the same directions.<\/div><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_18  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">I received a discount code for a subscription, how do I use it?<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><div class=\"x_elementToProof\">\n<div class=\"x_elementToProof\">\n<p>Congrats! Let's get stretching then! If you're a new user and do not have a WeStretch profile, simply go to our <a id=\"LPlnkOWALinkPreview\" title=\"https:\/\/westretch.ca\/pricing\/\" href=\"https:\/\/westretch.ca\/pricing\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\" data-loopstyle=\"link\" data-safelink=\"true\" data-linkindex=\"1\"><b>website here<\/b><\/a>, and choose the subscription plan the code should be applied to then enter the code upon purchase. During this process, you will also create your WeStretch account. You will be issued a receipt upon completion of your purchase outlining the discount code used.<\/p>\n<\/div>\n<div class=\"x_elementToProof\">\u00a0<\/div>\n<\/div><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_19  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">I have a WeStretch account and wanted to apply a discount code. How do I do this?<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><div class=\"x_elementToProof\">\n<div class=\"x_elementToProof\">\n<div class=\"x_elementToProof\">Our discount codes can only be used by new users or existing users without an active subscription (Free users not Pro users). Also, discount codes can only be used for specific and active promotions we have running, so make sure you subscribe to our mailing list to get in on the action. If you want to receive emails from WeStretch, log in to our app &gt; click on the gear icon in the bottom right &gt; tap \"email subscriptions\" to activate.<\/div>\n<div class=\"rEyqh\">\n<div class=\"UPD6I\">\n<div class=\"xaJty\">\n<div class=\"n3QPc\">\n<div class=\"o0y0W F3ztu\">\n<div class=\"tOYqj F3ztu\">\n<div class=\"qJiJk F3ztu\">\u00a0<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"x_elementToProof\">\u00a0<\/div>\n<\/div><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_20  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">How do your coupon codes work?<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><div class=\"x_elementToProof\">\n<div class=\"x_elementToProof\">\n<div class=\"x_elementToProof\">Our coupon (discount) codes can only be used by new users or existing users without an active subscription (Free users not Pro users).\u00a0 In most cases, every coupon code is meant for single use only (one (1) coupon per user (account) can be used).<\/div>\n<div>\u00a0<\/div>\n<div class=\"x_elementToProof\">Most if not all coupon codes have an expiration date which is indicated at the bottom of any emails you may receive (if subscribed) or other marketing material where applicable.\u00a0<\/div>\n<\/div>\n<\/div>\n<div>\u00a0<\/div>\n<div>All coupons codes can only be redeemed via our website at westretch.ca and not via the app store.<\/div>\n<div class=\"x_elementToProof\">\n<div class=\"x_elementToProof\">\n<div class=\"rEyqh\">\n<div class=\"UPD6I\">\n<div class=\"xaJty\">\n<div class=\"n3QPc\">\n<div class=\"o0y0W F3ztu\">\n<div class=\"tOYqj F3ztu\">\n<div class=\"qJiJk F3ztu\">\u00a0<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"x_elementToProof\">\u00a0<\/div>\n<\/div><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>Tips &amp; Tricks <div class=\"et_pb_section et_pb_section_7 et_section_regular\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_pb_row_3\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_3  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_accordion et_pb_accordion_3\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_21  et_pb_toggle_open\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">Your Title Goes Here<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_22  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">How does WeStretch help with pain?<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>A lot of pain stems from inflammation and muscle tightness, among other things, When you stretch, you allow your blood to flow to the areas of concern, which clears out the old blood, supplies additional nutrients and oxygen to the afflicted areas, and allows the muscles to release their tension.<\/p>\n<p>Our goal at WeStretch is to help you stretch every joint in every direction, covering muscles that you might have missed in your own exercise. While you might notice your pain lessened after one stretching session, the improvements will become greater the more regularly you stretch!<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_23  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">What are the benefits of stretching?<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>Here are just a few of the many benefits:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Increased flexibility and range of motion<\/li>\n<li>Improve posture<\/li>\n<li>Prevent injury<\/li>\n<li>Improved joint health<\/li>\n<li>Release tension and stress<\/li>\n<li>Boost your energy<\/li>\n<li>Reverse signs of aging<\/li>\n<li>Reduce lower back pain<\/li>\n<li>Ease hip flexor strain<\/li>\n<li>Increase blood flow<\/li>\n<li>Decrease tension headaches<\/li>\n<li>Reduce pain<\/li>\n<li>Exercise in a simple and obtainable way<\/li>\n<li>Improve your mood<\/li>\n<\/ul><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_24  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">Who can use WeStretch?<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>WeStretch is designed for anyone trying to regain or maintain joint health, improve flexibility, or those who simply love to stretch! Providing level-appropriate, customized routines to help you feel your best, WeStretch is here for everyone, regardless of age, physical limitations, body type, or activity level. From high level athletes and stay at home moms to office workers, those with disabilities or limited physical abilities to aging grandparents. WeStretch has a routine for you.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_25  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">What makes WeStretch different from other stretching apps?<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>Using Artificial Intelligence, WeStretch is the only app that merges the science of kinesiology with the foundations of yoga and Pilates into a daily guided health and wellness stretching routine. Stretching can be boring and repetitive. Our algorithms are designed to ensure that you are constantly stretching different muscles and joints. You may notice that you only stretch one side during a routine - that was on purpose! You will stretch the opposite side in one of your next routines, but this keeps variety in each of your stretching sessions!<\/p>\n<p>WeStretch was designed with the help of a physiotherapist, so you can rest assured that every pose is safe to do and will help you feel your best!\u00a0<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>General <div class=\"et_pb_section et_pb_section_9 et_section_regular\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_pb_row_4\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_4  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_accordion et_pb_accordion_4\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_26  et_pb_toggle_open\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">Your Title Goes Here<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_27  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">What equipment do I need to use the app?<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>You don't need anything! That's the beauty of the WeStretch app. You don't need any gym equipment, just a phone or tablet, a table to set it on and you're good to go. If you prefer, you can use a yoga mat for comfort.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_28  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">I&#039;m interested in partnering with WeStretch. Where can I reach out?<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>Great news! We're happy you thought of us. You can email us directly at <strong>team@westretch.ca<\/strong><\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_29  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">How do I install the WeStretch App<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>Just head over to the app store (<a href=\"https:\/\/apps.apple.com\/ca\/app\/westretch-the-stretching-app\/id1458915362\" target=\"_blank\" rel=\"noopener\">iOS<\/a> or <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.weBananas.weStretch\" target=\"_blank\" rel=\"noopener\">Android<\/a>) and search \"WeStretch\". Download and then sign up!<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_30  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">Is there an Apple TV\/Smart TV version of WeStretch?<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>Unfortunately,we do not at this time but we're working on adding this platform in the near future. Stay tuned!<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_31  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">How can I contact you with general questions?<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>From sending us kudos to technical questions, we'd love to hear from you. You can contact us directly by<strong><a href=\"https:\/\/westretch.ca\/contact-us\/\"> clicking here<\/a><\/strong>.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_32  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">How can I create a challenge with a friend?<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>If you're a current user with a profile, you can go directly to your main dashboard. Click on the middle icon at the bottom (2 men), and from there you can challenge a friend, challenge our virtual guide Ada or challenge a group.<\/p>\n<p>After creating a challenge with a friend just share with them the link app generated.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_33  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">Explain what the badge system is all about<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>Our badge system is rewarded for completing tasks and some can be earned multiple times. The current types of badges we have are one week, 15, 30, 45, 60, 88, 100, 200, 225 consecutive days; 1000 routines, Christmas Spirit and New year's Resolution. These badges are earned when you complete the badge criteria to unlock them.<\/p>\n<p>If you miss a day, you will still have the opportunity to re-earn any badges you\u2019ve previously received. Badges you\u2019ve earned do not expire.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_34  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">How can my friend accept the challenge?<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p>Your friend needs to download the app, create an account and click the link you've sent to them. After clicking the link your friend will see the challenge under the \"Pending\" tab on the \"Challenge\" screen. Your challenge will start right after the friend clicks the \"Accept\" button. Let the competition begin!<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div> <script src=\"https:\/\/js.chargebee.com\/v2\/chargebee.js\"><\/script>\r\n<script src=\"https:\/\/storage.googleapis.com\/westretch-api\/chargebee-widgets\/chargebee-widgets-live-black.js?4\" ><\/script>\r\n<link rel=\"stylesheet\" href=\"https:\/\/storage.googleapis.com\/westretch-api\/chargebee-widgets\/styles-live-black.css?4\">\r\n\r\n<script>\r\n  \/\/ window.onload = function() {\r\n  \/\/\r\n  \/\/ };\r\n  getAllTagMatches(\/^tm-chargebee\/i).forEach(function(el) {\r\n    el.addEventListener('success', onSuccess);\r\n  });\r\n\r\n  function onSuccess(event) {\r\n    var redirectUrl = event.detail || null;\r\n    if (null !== redirectUrl)\r\n      location.href = redirectUrl;\r\n    else\r\n      alert('Congratulations! You are subscribed!');\r\n  }\r\n\r\n  function getAllTagMatches(regEx) {\r\n    return Array.prototype.slice.call(document.querySelectorAll('*')).filter(function (el) {\r\n      return el.tagName.match(regEx);\r\n    });\r\n  }\r\n<\/script>\r\n<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-7152","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQs &#8211; WeStretch<\/title>\n<meta name=\"description\" content=\"Find answers to all your stretching and health-related queries on the WeStretch FAQ page. 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